Delight

Driving Customer Delight with Connections

The end goal of TFP is not to simply provide a 3PL service. We want more than that: we want to delight our customer.

Proactive Solutions

Preventing Issues Before They Arise

Delight occurs when we use the power of relationships to sort out problems that other more mechanical and impersonal 3PL providers cannot. Often “delight” occurs when we solve issues before they even occur by our people using their brains and intimate knowledge of their customers!

It’s all about the power of people!

The Power of Partnership

How Our Team’s Unity Translates to Customer Delight

The ”delight” element of our service really does come down to our people. The mission of the company is “To be in it together with our people so they can be in it together with you.”

What we mean by “in it together” is an attitude of mutual support and respect. We believe that by having this business culture for all our people they can extend that to our customers. So, rather than merely being a service provider, we actually become part of our customers business.

It is these close relationships the allow the “delight” part of our offering to happen.

What Our Clients Say

We have worked with The Fulfilment People for over 20 years as our warehouse storage, distribution, and fulfilment partner. TFP manage multiple busy online corporate web shops for us, often with tight delivery dates. They always go the extra mile and have helped us overcome the challenges of Brexit as we have European and global requirements, all achieved with a seamless process. They offer a high quality packing and fulfilment service. Our two companies have grown together to offer a wide range of services crafting solutions that exceed our needs!

Debbie Willsmer – Managing Director, Willsmer Wagg
Shades Dancewear have started working with The Fulfilment People a year into the startup of our business. We are delighted to work with a dedicated and hard working team and feel so happy that our stock, and in turn Shades customers, are being looked after. The transition onto new systems has been really smooth and we have had help every step of the way and it is great to be able to pick up the phone if we have any queries. We are excited about growing our business with such a dedicated partner.

Shades Dancewear
The Fulfilment People have been an invaluable support to us whilst setting up our new brand Gurgly. As soon as we met Gareth and the team at TFP, we were confident that they would do a good job for us. Personable, honest and above all, efficient; the company provide all the key qualities necessary to ensure the smooth running of a fulfilment warehouse. They keep us informed at every stage of the process. We could not recommend TFP more.

Jane Joyce & Rosie Granger – Co-Founders, Gurgly
Gareth and the team at The Fulfilment People have been superb, we have been working with TFP for a few years now and have had a very positive experience with them. Gareth, Dec and Kurt have helped us to integrate our business seamlessly, we have seen improved processing/dispatch times, leading to improved customer satisfaction. A very professional and friendly team.

Stewart Ebbins – Director, Rock Industries Europe Limited
The Fulfilment People has played a crucial role in addressing our fulfilment requirements. They’ve been flexible enough to cater to our company’s specific needs, and their dedicated team ensures that even the smallest tasks are handled with utmost care.

Skyline Chess
The Fulfilment People proved to be the perfect partner to develop our business in UK. We can really count on the team to be available, responsive and reliable.

Subsonic
We’ve been working with The Fulfilment People for many years and have always been impressed by their attitude and flexibility to our changing needs. Their team has a great mix of professionalism, drive, and efficiency to get the job done. As a business partner, they’ve always been a great support and source of information which has helped us build the business across different platforms and marketplaces.

Danielle Hanson & Nick Shirley – Owners, ThreadBear