We Offer a People Powered Fulfilment Service

We will receive your products from your site, previous fulfilment partner or suppliers. We then count them, record them in our warehouse management software (WMS) and place them in our warehouse. This is a vital part of the process as all following steps are dependent on this being done accurately and carefully.

You will have access to our WMS via a portal so you can see exactly what is going on with your stock. Via the portal you can make manual adjustments as necessary. This means you are in control and know exactly what is happening with your account.

We store your products in the most appropriate location within our warehouse – palletised, on shelving or pick bins – whatever is best for your product and for efficient access. We will bill you per cubic meter of warehouse space used. Our WMS will automatically calculate the storage volume you use based on the outer dimensions of your products. When goods are shipped out your storage volume and corresponding charges are automatically reduced.

You will only pay for what you use and all this is transparently available to check in real time.

When your orders come in, our integrated software will instruct our people to locate, pick and pack the items. This can be for individual items sent straight to customers or large palletised stock orders for your reseller. Whatever the order, your dedicated pickers will get it sorted.

We will agree a standard cost per pick for single item orders and then additional (much lower) charges for and additional items added to the same order. For full details see our pricing section. We aim to give you upfront and fully transparent fees so you know exactly what your true margin per order will be allowing you to set your pricing accordingly.

From our wide range of delivery partners, we’ll despatch your orders for delivery to your customers – deliveries may be small or large, UK or Worldwide – we’ll agree the delivery partner with you upfront, so you know exactly how we are achieving that last leg of the order process. We will then deal with any courier related problems on your behalf.

The cost per delivery will very much depend on the size and weight of your product. We give typical examples in our pricing section. All this will be agreed up front with no hidden extra charges so you can be assured that your profit margins are protected. Through our bulk discounts we can offer very favourable delivery rates meaning we can help you increase overall profitability.

The end goal of TFP is not to simply provide a 3PL service. We want more than that: we want to delight our customer. Delight occurs when we use the power of relationships to sort out problems that other more mechanical and impersonal 3PL providers cannot.

We don’t charge for this step but this is actually the most valuable and profitable step for us. By delighting our customers we have grown almost exclusively by word of mouth and recommendation. Most of our customers have some kind of personal link to other customers. People recommend us because we deliver delight! It’s the best marketing you can get, so we take the “delight” step in our process very seriously!