Frequently asked questions

Each customer is different so it is difficult to give an exact cost here.

Storage starts at £8.50 per month per cubic meter used.

Pick and pack costs start at £1.76 for the first pick and then £0.24 for additional pick on the same order

UK delivery charges start at £3.95 for a tracked economy service (2-3 days)

Other charges for packaging and goods in will be present but these are so varied it’s hard to give exact pricing here but, rest assured, this will all be agreed up front after we have discussed it.

For more details on charges please visit our pricing section.

Or check out our video (below) on how 3PL can save you money

1. We will receive and store your stock in one of our warehouses. You’ll be introduced to the team looking after your account.

2. We will integrate your sales platform(s) with our warehouse management system. We’ll make sure you are comfortable in the training and understanding of your own access to our warehouse management system customer portal, here you’ll find lots of useful reports etc.

On the rare occasion this integration isn’t suitable, we’ll discuss alternatives.

3. Your customers orders will automatically import to our warehouse management system. We will then pick, pack and ship these orders at pre-agreed rates using pre-agreed shipping methods.

4. Despatch confirmation and tracking information (if applicable) will be fed back from our warehouse management system and the order status will be updated on your platform and to your customer.

5. Our trusted and reliable couriers will deliver the ordered products to your customer! 😊

6. If your customer returns any products, we will deal with these and process under a pre-agreed returns process.

7. If any order or delivery-related queries arise, we are easily available to assist in resolving these (you may find that we have spotted an issue, and we are proactively working on it already!).

8. We’ll deal with any order specific requirements, for example B2B delivery bookings etc. These are the details that we’ll liaise with you around in early stages, we’ll ask the questions to make sure we understand any such scenarios.

Essentially that’s it – we do understand that all businesses are different and there is no ‘one size fits all’ approach – we will have identified and discussed any specific areas that we feel we may need to ‘tweak’ at the early stages.

We work with both business to consumer and business to business sellers alike, across a wide range of industries.

• Toys and games
• Homewares & electrical goods.
• Industrial components
• Gardening and camping equipment
• Corporate gifts
• Clothing and apparel

Typically our B2C customers would have minimum 250 orders per month and B2B 100 orders per month – there are exceptions to this and nothing is set in stone – feel free to talk to us about your own individual business and its needs.

We offer many integrations through our partnership software Mintsoft. Mintsoft is the leading warehouse and order management software with many WMS integrations.

Mintsoft’s network of API integrations offers the most integrations from one platform with the main Marketplace and Shopping Cart integrations all catered for.

Link to all of Mintsoft’s integrations can be found here: https://www.mintsoft.com/integrations/

Bespoke integrations can also be managed through Mintsoft – let us know if you need any further specific details.

We are based in Newark in the East Midlands with excellent transport connections throughout the UK and we are locally serviced by the majority of the main courier companies.

We are not equipped to deal with:

• Dangerous or hazardous materials
• Very large, bulky or heavy items
• Anything needing a bonded warehouse
• Anything needed temperature-controlled storage

In a word “people”.

We are the Fulfilment People, and the word “people” is the most important word in our company name. You may be surprised if we said our employees are more important than our customers, but it’s true. They make us what we are and separate us from our competitors. Our people then help us to look after all the other people in our world, our customers and their customers. If your customer is a happy one, then we have done our job (and we are proud of that!)

We have a culture of care and respect from our core and (call us old fashioned) but customer service is also high up there on our list of values.

We employ good people, we pay them well, we look after them and they then form great working relationships with our customers. We actively encourage development from within our team. That is the secret sauce (and source) of our competitive advantage.

Calmly and accountably.

Any 3PL provider who claims to never make mistakes is lying and you can probably dismiss them as potential partner right away.

In a busy hectic world mistakes do happen, of course we keep them to an absolute minimum but when they do happen, we own them and deal with them. You’ll notice your account manager jump on the situation right away and keep you informed while it’s being resolved.

If it’s our fault and that means we need to take a financial hit to get it solved, then that is what we do. Accountability is one of our 6 core values.

Of course, we’ll also work hard to resolve problems that have originated elsewhere, we’ll be part of the solution if we can.

Yes, we deal with returns every day – your product returns requirements could vary from the next customer, so we’ll discuss this with you individually.

Typically speaking, the initial negotiations and conversations take longer than the onboarding itself. 99% of integrations can be dealt with in a matter of hours by our inhouse onboarding team – once that bit is done and we have your inventory to hand, we’re ready to go.

We also appreciate that you may have notice periods etc to deal with, with a current partner – we understand this, and we always use this time wisely to make sure we are ‘ready to go’ when the time comes.

Our current record, from initial enquiry to agreement then integration & stock received & put away with all back orders (2 weeks’ worth) then shipped, is 4 working days. It wasn’t easy, but we did it.

Our terms and contracts are very flexible.

You’ll initially be provided with a written proposal, and should you accept we’d then ask you to complete a new client application form.

We will have agreed all rates before onboarding, so you’ll know what to expect when invoices come around.

Invoices will be issued at the end of each month and on 30-day terms.

For those that prefer to do so, we can of course formalise our agreements through written contract, and we have a standard agreement that we are happy to share with you.

For customers without a formal contract our invoicing terms would provide an implied contract notice period of 30 days.

For customers that take the option of a written agreement we have a 3 month notice period as standard. 3 months can be adjusted up/down to suit, with a minimum of 30 days.