WHY CHOOSE THE FULFILMENT PEOPLE?
Business to business 3PL
B2B outsourced fulfilment is a different beast to B2C. If you are selling your product to other businesses or you are selling a consumer product through a reseller network then you need a 3PL provider who understands how to do this well.
The problems we solve for our B2B clients are:
- Understanding your clients in-bound processes so everything runs smoothly.
- Taking the extra care to ensure vital products are shipped promptly and tracked properly.
- Taking the time to understand each customer’s unique products even if they all look very similar.
- Taking care of the sometimes complex international shipping requirements for B2B products.
- Having the capability and processes to ensure kitting and sub-assembly from parts if required.
We have solved all these pain points for B2B customers over the years. If you are looking for a 3PL provider that really understands that B2B is different from B2C then please get in touch to discuss your needs.
Clients we work with
How we help B2B customers
Understanding your clients
Shipping simple products to end consumers is relatively simple. B2B can be far more complex. In order to make this a success we need to:
- Ensure pallets of goods are well documented in accordance with the receiving company’s processes.
- Ensure all the documentation is correct and present.
- Have good lines of communication with the receiving company to ensure a smooth process.
This comes down to having a good personal relationship with your 3PL provider so you can explain how they should work with your customers. As you may be doing regular business with the same customers, this is worth doing properly. We will act as if we are your own warehousing staff and will happily talk to your end business customers to iron out any shipping or delivery issues. This can be achieved because each of our warehouse people will only work a select number of accounts each and every day, so they get to know you and your regular customers.
How we help B2B customers
Extra care in picking, packing and delivering
All customers are important but B2B clients tend to be more demanding because each order will have a higher average value and, in many cases, the prompt delivery of the products will be important for the smooth running of their business. As such the stakes tend to be a bit higher for B2B shipments. We understand all this and are used to giving the extra level of care B2B customers need:
- We are ISO9001 so we can give end to end ISO compliance.
- Our people only work a small number of accounts each day so they get to know your products, even if they all look fairly similar to the untrained eye.
- We take the time to understand the sometimes complex packing arrangements required for certain products.
Essentially, it’s all about giving the extra bit of care required to make B2B transactions run smoothly
How we help B2B customers
Taking the time to understand the complex
B2B transactions are often more complex than B2C. A single order may consist of many line items in varying quantities. Moreover, many of the line items may look very similar to each other. As such, everything needs to be checked, rechecked and logged. This precision ensures flawless B2B shipping every time.
We achieve this by having:
- Our staff getting to know each of our B2B customers closely.
- Giving our staff whatever product training they require so they can spot problems before they occur (a bit of product knowledge goes a long way).
- Having superb ISO 9001 certified processes to minimise errors.
- Giving you direct communication with the people working your account so they can respond quickly to urgent requests.
In short we understand what it is like selling to other businesses and how complex this can get. Understanding the difference in levels of complexity between B2B and B2C is absolutely vital for our success.
How we help B2B customers
Complex shipping
Business to business fulfilment often has more complex shipping requirements. It is far more common to ship internationally and often there are strict deadlines or delivery slots to be met. If these more complex needs are simply treated in the same way as high volume B2C fulfilment then things will go wrong. It needs a different approach by a company that has the experience to execute it properly.
We do this by:
- Having relationships with multiple international couriers so we can select the best in class for your products.
- Extensive experience dealing with and solving almost every conceivable B2B delivery issue.
- Having our staff really get to know their key accounts so you can talk to someone who actually understands your business and products.
How we help B2B customers
Kitting and sub assembly
Often B2B fulfilment will require some kitting or sub assembly work. Having the systems, processes and experience to work from a bill of materials to put together exactly what your customer orders is vital for many of our customers. This is an inherently more complex process that simply picking something from a picking bin and putting a label on it. There is much more to go wrong and a simple picking error can have drastic consequences.
In order to do this well we:
Make sure our people get to really understand their key accounts. This is especially true for B2B customers.
Ensure our people are trained on your products. We will take your lead on this.
Having the systems in place to handle kitting and sub assembly work so everything is tracked properly.
