WHY CHOOSE THE FULFILMENT PEOPLE?
Business-to-Business 3PL
B2B outsourced fulfilment is a different beast from B2C. If you sell your product to other businesses or through a reseller network, you need a 3PL provider that truly understands how to do this well.
The problems we solve for our B2B clients include:
- Understanding your clients’ inbound processes to ensure everything runs smoothly.
- Taking extra care to ensure vital products are shipped promptly and tracked properly.
- Taking the time to understand each customer’s unique products—even if they all look very similar.
- Managing complex international shipping requirements for B2B products.
- Providing the capability and processes to handle kitting and sub-assembly from parts if required.
We have solved all these pain points for B2B customers over the years. If you’re looking for a 3PL provider that truly understands how B2B differs from B2C, get in touch to discuss your needs.
Clients we work with
How we help B2B customers
Understanding Your Clients
Shipping simple products to end consumers is relatively straightforward. B2B, however, can be far more complex. To make this a success, we need to:
- Ensure pallets of goods are well-documented in accordance with the receiving company’s processes.
- Ensure all documentation is correct and present.
- Maintain clear lines of communication with the receiving company to ensure a smooth process.
This comes down to having a strong personal relationship with your 3PL provider, so you can explain how they should work with your customers. As you may be doing regular business with the same customers, it’s worth getting this right.
We act as if we are your own warehousing staff and are happy to liaise directly with your end-business customers to resolve any shipping or delivery issues. This is possible because each of our warehouse team members works with a select number of accounts daily, allowing them to build familiarity with you and your regular customers.
How we help B2B customers
Extra Care in Picking, Packing and Delivering
All customers are important, but B2B clients tend to be more demanding due to the higher average value of each order. In many cases, the prompt delivery of products is crucial for the smooth running of their business. As such, the stakes are often higher for B2B shipments. We understand this and are accustomed to providing the extra level of care B2B customers need:
- We are ISO 9001 certified, ensuring end-to-end ISO compliance.
- Our team members only work with a small number of accounts each day, allowing them to get to know your products, even if they appear quite similar to the untrained eye.
- We take the time to understand the sometimes complex packing arrangements required for certain products.
Essentially, it’s about providing the extra care needed to ensure B2B transactions run smoothly.
How we help B2B customers
Taking the Time to Understand the Complex
B2B transactions are often more complex than B2C. A single order may consist of many line items in varying quantities, and many of these items may look very similar to each other. As such, everything needs to be checked, rechecked, and logged. This precision ensures flawless B2B shipping every time.
We achieve this by:
- Having our staff get to know each of our B2B customers closely.
- Providing our staff with the product training they need to spot problems before they occur (a bit of product knowledge goes a long way).
- Implementing superb ISO 9001-certified processes to minimise errors.
- Offering you direct communication with the people handling your account, so they can respond quickly to urgent requests.
In short, we understand what it’s like selling to other businesses and how complex this can be. Understanding the differences in complexity between B2B and B2C is absolutely vital for our success.
How we help B2B customers
Complex Shipping
Business-to-business fulfilment often has more complex shipping requirements. International shipping is more common, and there are often strict deadlines or delivery slots to meet. If these more complex needs are treated the same way as high-volume B2C fulfilment, things will go wrong. It requires a different approach from a company that has the experience to execute it properly.
We do this by:
- Building relationships with multiple international couriers, so we can select the best-in-class options for your products.
- Having extensive experience dealing with and solving almost every conceivable B2B delivery issue.
- Ensuring our staff get to know their key accounts, so you can speak to someone who truly understands your business and products.
How we help B2B customers
Kitting and Sub-Assembly
B2B fulfilment often requires kitting or sub-assembly work. Having the systems, processes, and experience to work from a bill of materials to assemble exactly what your customer orders is essential for many of our clients. This is a more complex process than simply picking something from a bin and putting a label on it. There is much more that can go wrong, and a simple picking error can have drastic consequences.
To ensure we do this well, we:
- Make sure our team gets to truly understand their key accounts. This is especially important for B2B customers.
- Ensure our people are trained on your products, following your lead.
- Have the systems in place to handle kitting and sub-assembly work, ensuring everything is tracked properly.
