The 4 fears of outsourcing fulfilment: No. 2 Harming Customer Relationships

What if we, your 3PL provider, mess up? What if we send the wrong product? What if there are breakages? There are so many ‘what if’ nightmare scenarios, it’s enough to keep you up at night.

The simple truth

With the right 3PL provider, you will improve your customer relationships.

A simple fact of the matter is, your 3PL provider will be much better at the pick, pack, store, and delivery part of your offering than you are. And this is not some arrogant brag or some insult to your competence. The reality is, your 3PL provider has spent all their time and passion creating a good 3PL service.

Logistics, storage, shipping and all the rest of it that goes with 3PL, to you, it’s a chore. It’s a necessary chore and an extremely important part of your overall service of getting your goods to your customers. But it isn’t why you got into business; you didn’t get into business to get really good at logistics. Your passion is whatever it is you’re doing and selling. For us at The Fulfilment People, a good 3PL provider, that is what we’re passionate about and that’s what gets us out of bed in the morning. That’s what we got into business to do.

The next thing is, obviously we’re going to be vastly more experienced at it than you because we’ve been in business for many years, and we’ve encountered and solved pretty much every single pick, pack, delivery, and logistical problem that you can encounter multiple times. So there’ll be less breakages, problems, and mess ups with delivery.

That combination of passion and experience means that you’ll have a better end-to-end service for your customers.