Whilst there are common elements to most customers requirements there is still much that will be unique. All businesses are different and so all warehousing and shipping requirements will differ. Of course the fundamental goals are the same i.e. the right product on time every time. How this is best achieved will depend very much on the individual business.
We understand this and so our services will be bespoke to our customer’s exact needs. We only take on a limited number of customers at any one time and we are not a huge organisation with inflexible processes and long decision making chains. If we need to tweak the way we work to please an individual customer it can normally be done.
How we do this well
- We are not a huge mega corporation with long decision making chains
- If things need changing our customers can speak to someone who can actually make operational changes if necessary.
- Whilst our processes are strong if common sense dictates they need to be gone outside of our staff are empowered to do so
“Processes are important but the needs of the customer are more important. Truly great service will never come from only truly great processes, it’s what happens when the process breaks that differentiates merely “good” from exceptional service.”